when will the product be shipped
Normally, we will ship within 3 business days from the day of your order.
For customers who wish to pay by bank transfer, we will ship as soon as we can confirm the payment.
A tracking number will be sent to your registered email address when the shipment is complete.
Can I specify the delivery date and time?
Due to the timing of shipment, we do not accept designation of the date and time at the time of ordering.
Products are usually delivered by Sagawa Express. By using Sagawa Express "Smart Club", it is possible to check the estimated delivery date in advance and change the delivery date and time and receiving location.
Please use it to reduce the increase in CO2 emissions due to redelivery and the decrease in labor productivity.
how much is the shipping cost
We charge the following standard shipping charges for each order.
The shipping fee will be calculated according to the delivery area to the customer at the time of purchase.
(If the total amount of the ordered items is ¥20,000 or more, we usually ship the items free of charge.)
What is the remote island relay fee?
Fares for those who live in areas where remote islands and relay charges are additionally incurred in addition to the normal shipping fee.
Due to the system, the relay fee is not automatically calculated. For customers in the area concerned, after completing the order, we will inform you by e-mail and settle the amount with the relay fee added.
Please refer to this page for applicable areas and relay fees.
Is it possible to return or exchange
We will respond promptly only when there is a defect in the product.
Please refer to the link below for details.